Forum Discussion
Cancel order
I have tried to make an order for a mobility plan via Shopify EPP program. But the experience is nothing but frustrating!
- When making the order with the sales on the phone, I was asked to check my identity. However, the identity software cannot align with my driver's license. So, I was asked 4 ridiculous security questions about what I did or had 20 years ago!
- So, I switched to do an online order instead. The order seemed to be smooth and painless. However, after 36 hours, I got an email saying that there are some details that they need to finalize with me and I should call. I made the call with the number in the email. However, I was transferred 4 time! Then, I was on the line waiting for 1 hour before I gave up!
Now, I just want to cancel my order.
Can I do this online or do I have to speak to someone at Telus?
1 Reply
TELUS_SupportOfficial Support Team
Hello bocciolo, I don't think you can do this online and just to make sure all is done correctly, I would advise you to do it over the phone. 1-866-848-3587 is the number to contact the EPP team and keep us posted!
