Forum Discussion
Bring it back program is a joke
I didn't realize most people have their mobile contract in hand to know when to bring back their phone on time with the bring it back program. I missed the date to bring it back by, and they charged m...
How is the phone supposed to be "brought back" if someone wants to order a new phone? Return to store and order new phone online?
I still don't know. I've received no actual communication about it. One day, the charge for the phone just appeared on my bill. No warning, no instructions.
TELUS_SupportOfficial Support Team
Hi Farmer1976 - you should have an email from us advising that it's time to return the device and how to do so. Please check your spam folder and if there isn't anything there let me know and I'll send you a message
-Eric
- I did not get an email. When I received the bill for the phone a year ago, I searched and searched for communication from you and couldn't find anything. I called TELUS and went into the store and both people told me to go to Rogers if I don't like that I was charged for the phone.
