Forum Discussion
“Bring it back” amount that you have to pay if you decide to keep phone at end of plan
Hi Does anybody know where to find the specific “Bring it back” amount by phone model? I mean the amount that you have to pay at the end of 2 years plan if you decide to keep the phone? They talk ab...
Well when I look at my offers, it doesn't say Bring-It-Back Bonus -$300 it says Device Credit -$300.
When you say you only need to pay back the Bring-It-Back, it's very misleading because everyone only sees -$320.
I have proof of this and I sent it to a rep and she and the supervisor said there's nothing they can do.
It's ludicrous that you do these kinds of false advertisiments because a lot of people are going to think it's 320$ and in two years they're going to get a rude awakening when they have to pay 620$.
You guys should've gave me the deal I still see now instead of trying to manipulate the facts or change the wording so I can benefit you.
You should do the right thing, give me the deal and make your corrections.
It's not normal that I had to speak to 6 reps and finally get an answer that still defends you're unlawful tactics. Once I'm done with my current contract in August, I'm leaving and I will share this story to others and expose these cheap tactics on red flag forums, Twitter and Facebook.
When you say you only need to pay back the Bring-It-Back, it's very misleading because everyone only sees -$320.
I have proof of this and I sent it to a rep and she and the supervisor said there's nothing they can do.
It's ludicrous that you do these kinds of false advertisiments because a lot of people are going to think it's 320$ and in two years they're going to get a rude awakening when they have to pay 620$.
You guys should've gave me the deal I still see now instead of trying to manipulate the facts or change the wording so I can benefit you.
You should do the right thing, give me the deal and make your corrections.
It's not normal that I had to speak to 6 reps and finally get an answer that still defends you're unlawful tactics. Once I'm done with my current contract in August, I'm leaving and I will share this story to others and expose these cheap tactics on red flag forums, Twitter and Facebook.
Septra777 Do you think it is worthwhile giving such a negative response to someone who is trying to help you clarify things?
This is not some big scam, Phones are expensive and people seem to want to get new ones every two years. Furthermore, there's been pushback against embedding the costs of the phone without showing it. The device balance is to show you what you have to pay if you want to replace your phone before two years is up - say it gets broken or stolen or something.
Telus has millions of customers. If this was some big scam, it would be all over the place. Instead, it is just - you. It is not a scam. Phones cost money. They tell you what you pay, what you get. You can go to any carrier you want, and the phone still has to be paid for - and you won't get a better network than the Telus one. You may get one that's nearly the same, or just about as good, but you won't get better. Why don't you sit down, take a fresh look at the numbers, compare them to other places, and forget about whatever stressful experience you had.
- So tell me, you think its fair that if wasn't careful asking questions and I would've just ordered an S20 Plus and two years down the line, I'm being asked to pay 620$ instead of 320 based on the fact that it clearly says in my offer that I only need to pay "Bring it back" and no mention of "device credit" is fair? Negative response is deserved I clearly explain my situation and everything I mention is ignored. It IS scam because a LOT of people are going to unwillingly be in this situation in a couple of years. Just me you say? Go on red flag forums and see many posts there are regarding these offers. Phones cost money? Of course I'm not denying that why are you stating these known facts, I didn't say otherwise. Telus is responsible for what they advertise. If they make a mistake, why should the customer be obligated to pay for it? I love Telus more than any carrier and I'm sad that this experience had to happen. And please don't tell me to sit down and look the numbers, I've looked at them more than anyone.. This is I called since they didn't add up. If I wasn't a responsible person, I would've just ordered. Stressful experience? Why do you assume no had a stressful experience? Please,...Real nice way of addressing someone you don't know.. I'm not here being condescending to others, I'm giving facts that I can prove and expressing how I feel. You know how I felt when I spoke to that rep today (which was awesome)? When she told me they couldn't match the offer I sent to them which comes from Telus! ? When she told me they would correct the offer with the sales team? I felt used because I was trying to be honest and make Telus aware that ok fine there might be a mistake, give me the deal I shouldn't have to pay for this mistake but all I get now is a big thank you for helping Telus correct a mistake that no one knew about except me.
- BillTelusCust
Worse part is you said it yourself a few posts back
"Why would you pay back a "device credit"?
That doesn't make any sense"
If you were in my situation, you'd be saying the same thingIs it perhaps a device balance?
That's the amount you're paying off over two years to reduce the value of the phone. At the end of the two years, the device balance would be what you'd have to pay to keep the phone. Or you give the phone back at the end of two years and don't pay it.
If the device balance is $320 that is how much you pay to keep the phone at the end of two years.
That's the way I understand it anyway.
