Forum Discussion

dwaynez's avatar
dwaynez
Neighbour
6 months ago

Unable to add a user management role

I want to add a user to administer their own number. I created a user account and then requested access by phone number. As the account administrator, there are no entries in the pending request sect...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
6 months ago

Since this appears to be a technical problem with user permissions and account access, I recommend:

  1. Clear any pending requests by having the user cancel their current request
  2. Remove all account access for the user
  3. Start fresh with a new phone number access request
  4. If the issue persists, contact technical support as this may indicate a system-level permission conflict
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