Forum Discussion
Telus Connect app login failure: Unable to login to this app with your My Account settings
I am attempting to do the first time setup of a BwHSIA - Smart Hub Business. The first step is to install and log in to the Telus Connect app. I receive the error "Oops Unable to login to this ap...
I am having the same issue. I am my wifi set up tomorrow morning and I was just notified that I need to be logged into Telus Connect when the technician gets here. Whenever I go to login it just says "Oops Unable to login to this app with your My Account settings. Please try another account." Need to get access by tomorrow 8am. Any help is appreciated!!!
TELUS_SupportOfficial Support Team
avezaz There are some compatibility restrictions with the TELUS Connect app. A few questions for you if you don't mind:
- Is this for a residential or business account?- Is this for a copper or Fibre home?
- Which Province are you located in?
- Do you have a My TELUS account set up?
- Would you know which access point you'll be getting?
