Unresolved Referral Credit & Portal Issues — Escalation Request

I joined Telus in January 2026 and referred two customers shortly after. I was informed that the referral credits would be applied within 4–5 weeks. It has now been nearly six months, and I have yet to receive either credit.

I have contacted customer service on multiple occasions and filed two support requests (IDs: 2492270 and 25145066). Each time, I have waited on hold for approximately one hour, only to be told the credit would appear in the next billing cycle. Despite these assurances, the tickets are marked as "Resolved" without the issue actually being addressed. After several billing cycles with no credit applied, I question whether this referral program is functioning as intended.

Additionally, after receiving my most recent bill yesterday, I attempted to submit a business support request through the website, but the form has been non-functional for over two days — an unacceptable experience for any company's customer-facing portal.

I am requesting that this matter be escalated to management or someone with the authority to:

1. Resolve the outstanding referral credits immediately.
2. Address the recurring disconnect between support ticket resolution status and actual issue resolution.
3. Investigate and fix the business support request form outage — and clarify why a basic web form takes multiple days to restore.
4. Review the quality of customer service being provided, particularly the pattern of false assurances and premature ticket closures.

I appreciate your prompt attention to these matters.