Forum Discussion
Buisness being left with no service or phones for weeks
One of my stores, has had the internet go out and with it our phones. After a painful trip through the AI IVR an agent told me the first appointmnt I can get in in July.
I find this highly unprofessional and insulting that a business level service feels its ok to leave one of my stores basically shut down for 2+ weeks.
I asked to to speak with someone higher but was refused.
How can I escalate this and get some service?
3 Replies
Telus thinks thats acceptable?
Good to know
TELUS_SupportOfficial Support Team
As we mentioned in our message, we can look in to options to further assist. We'll reply to your message now as well, thanks.
- TELUS_Support
Due to tech availability, there's a chance that this is the earliest available appointment in your area. We can definitely take a look to see what we can do. We'll send you a private message to discuss further.
