Forum Discussion
New fibre 3G install in 2 weeks: What can I expect?
I ordered Fibre Internet 3G + Wi-Fi with 5 static IP addresses. The order confirmation said I have to be onsite for the install. No problem. It also said I would need a router. No other information w...
Yesterday, I got a call from Telus. The gentleman with whom I spoke wanted to confirm we were ready for the installation. He said he was not a technical person and couldn't answer my technical questions but offered to connect me with tech support at the end of the call. These are some of the things we discussed.
- The appointment time is sometime between 08:00 and 12:00. I will get a call ~ 30 minutes before they arrive. If no one is available when they arrive, there could be a $200 service charge for a missed appointment.
- He said they schedule two hours for the installation.
- I told him I likely wouldn't have a router or firewall available to which the fibre Internet would be connected. He wanted to cancel or postpone the installation.
- I asked if they could complete the wiring and if I connected the firewall when it arrived could do the setup/configuration remotely. He said yes, that would work.
- He said they might need access to the demarc point (the electrical room accessible from the outside) and wanted to make sure they could get in.
- He did say they may have to drill through some walls to get the access point (or fibre cables) installed and wanted to insure we had the building manager's permission to do so.
- He wanted to ensure we had electrical power for the equipment they were installing. I told him there were wall outlets in the server room that could provide power.
- He asked about existing network wiring. I told him what I knew. I told him the previous tenant had Fibre 1G and if he checked that account he could probably determine what fibre connections Telus had installed. He didn't seem interested. He said that the fibre connections used for some of the 1G installations may not support the 3G speeds. He said the installers would confirm what is in place and decide if they would have to run new fibre cables.
At the end of the call, he transferred me to tech support. I was on hold for about five minutes when the call disconnected. 🙄
This saga continues on Tuesday...
