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Mobile Plan - Negotiating in Bad Faith
I recently negotiated plans for two cell phones, a smart watch and tablet. I was told the plans for the watch and IPad would not show up on my account until the phones were activated. I activated my cell phone plans with Telus, thereby cancelling our plans with my old provider and proceeding to activate the plans for the watch and IPad. I am now being told the Telus cannot provide the plans for these two devices as negotiated- what now?
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11 Replies
It is now Saturday, I have my SIMcard and I have emailed the person who I was dealing with as instructed but no response. Based on my experience so far this is the typical Telus response. I was told that once I had my SIMcard, the plan shown on my account would be modified to the plan that was agreed to. This is a silly and very disconcerting way of conducting business. I have nothing in writing except my extensive notes. I could also order the transcripts from conversations but this is a lot of work for Telus and myself.
so as of today - my issues remain unresolved.
TELUS_SupportOfficial Support Team
We replied to your private messages to catch up on the updates.
I finally think the on going negotiations are over. Until I am able to test the services,I will not be able to determine if what I am paying for is consistent to what has been agreed to. This has been an extremely painful experience in which there were a few very knowledgeable and helpful people to deal with. There were many who clearly did not know how to access some of Telus’s offerings, and not very helpful. Worst of all is Telus’s automated system in trying to resolve issues.
I would like to review my experience with someone who’s part of the customer relations executive group. I doubt they know what is going on amongst their ranks, but should know. Is this possible (possible without being placed on hold for. Significant amounts of time only to have the call dropped)?
- TELUS_Support
Hi! Thanks for letting us know, what was the reasoning you got?
The plans that were first negotiated are not now available and there was nothing they could do to remedy the issue. I also attempted to reach out to a previous rep who asked me to call, (gave her name) but was initially told that doing so was not possible. I pursued and was told the callback could take 72 hours. While 72 hours has not elapsed, I have had no call and I now have no service for the watch and tablet, as these were tied to old providers contract. I was also told that it was highly unlikely that this person who I was attempting to contact would be able to provide the previously agreed to plan
I am at a loss what do.
- TELUS_Support
We'll go ahead and send you a DM so we can gather more details.
