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Mobile Plan - Negotiating in Bad Faith
I recently negotiated plans for two cell phones, a smart watch and tablet. I was told the plans for the watch and IPad would not show up on my account until the phones were activated. I activated m...
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The plans that were first negotiated are not now available and there was nothing they could do to remedy the issue. I also attempted to reach out to a previous rep who asked me to call, (gave her name) but was initially told that doing so was not possible. I pursued and was told the callback could take 72 hours. While 72 hours has not elapsed, I have had no call and I now have no service for the watch and tablet, as these were tied to old providers contract. I was also told that it was highly unlikely that this person who I was attempting to contact would be able to provide the previously agreed to plan
I am at a loss what do.
TELUS_Support
Official Support Team
Official Support TeamWe'll go ahead and send you a DM so we can gather more details.
Thanks - but what is a DM?
- TELUS_Support
We've gone ahead and sent you a direct message on here.
It is now Wednesday the following week, and while I think I have made progress, I am still waiting to st up an account as was agreed to for my IPad. To start I need a SIM card that has been supposedly ordered but have I have no confirmation that it has been shipped.
The woman I spoke to last was extremely helpful. And seem to know more about Telus’s options than the others I spoke to. In summary, patiently waiting.
