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Mobile Plan - Negotiating in Bad Faith
I recently negotiated plans for two cell phones, a smart watch and tablet. I was told the plans for the watch and IPad would not show up on my account until the phones were activated. I activated m...
If your issue remains unresolved after speaking with customer service, In order to file your complaint, you need to be logged in to your My TELUS account. This ensures we have all your account details and history available to resolve your concern. After your submission, within 1-2 business days, we will respond with either:
- A scheduled call with Customer Resolution Management Team
- A detailed written response addressing your specific concerns
It is now Saturday, I have my SIMcard and I have emailed the person who I was dealing with as instructed but no response. Based on my experience so far this is the typical Telus response. I was told that once I had my SIMcard, the plan shown on my account would be modified to the plan that was agreed to. This is a silly and very disconcerting way of conducting business. I have nothing in writing except my extensive notes. I could also order the transcripts from conversations but this is a lot of work for Telus and myself.
so as of today - my issues remain unresolved.
TELUS_SupportOfficial Support Team
We replied to your private messages to catch up on the updates.
I finally think the on going negotiations are over. Until I am able to test the services,I will not be able to determine if what I am paying for is consistent to what has been agreed to. This has been an extremely painful experience in which there were a few very knowledgeable and helpful people to deal with. There were many who clearly did not know how to access some of Telus’s offerings, and not very helpful. Worst of all is Telus’s automated system in trying to resolve issues.
I would like to review my experience with someone who’s part of the customer relations executive group. I doubt they know what is going on amongst their ranks, but should know. Is this possible (possible without being placed on hold for. Significant amounts of time only to have the call dropped)?
- TELUS_Support
If your issue remains unresolved after speaking with customer service, In order to file your complaint, you need to be logged in to your My TELUS account. This ensures we have all your account details and history available to resolve your concern. After your submission, within 1-2 business days, we will respond with either:
- A scheduled call with Customer Resolution Management Team
- A detailed written response addressing your specific concerns
