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ThomasJ1983's avatar
ThomasJ1983
Neighbour
2 years ago

Telus Fiber and third party router

Hey everyone, I have been struggling with this. I have the Telus fiber that comes into a nokia ont xs-250x-a modem. From there it goes into a Telus Network access hub. Then to my third part tp-link wireless router. The speed is fine for 10 minutes then it drops from 230mbs to 15mbs. I have tried factory resetting all three devices, using bridge mode, plugging the router right into the modem nothing seems to work. What is weird is that I don’t seem to have any issues using the Telus wifi6 router. But I have tried 3 different third party routers and none of them work. Could Telus be downgrading it somehow? Any ideas from anyone? Thanks in advance.

5 Replies

  • When you say the speed drops from 230mbs to 15mbs are you measuring the speed or are you looking at the WiFi link speed from the connection status?
    • ThomasJ1983's avatar
      ThomasJ1983
      Neighbour
      I am running a speed test from my laptop and my cell phone using speedtest.net. After the network access hub is rebooted and the third party router is rebooted, it has high speed, then the very next test within a min. is the low speed, and every test after is low speed. Hopefully that makes sense.
      • xray's avatar
        xray
        Hero
        The next time you test also check the WiFi link speed when it's fast and when it's slow. That will tell you whether it's the WiFi connection degrading.
        If your laptop has an Ethernet port try doing the test using a LAN port on the third party router. If Ethernet is also slow then it's not a WiFi issue.
  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager

    We don't downgrade anything, and unfortunately third party routers are outside of the scope of our Tech Support team. Hey Nighthawk xray would this be something you'd have possible insight in to?