Forum Discussion
Recording cannot be set... TelusTV-21T
Hi Optik-Kate
Well, I wasn't going to post any new issues, because, well, what's the point, I haven't seen any improvements other than adding 15 days to the recording retention... But here we go, a new issue to add to the list...
Tues 21st Nov. CH301: Showcase 6 p.m. PST S2:E1 - The Lazarus Project.
Hit record viewing the guide and get the error message "Recording Cannot Be Set". This was for a single recording, but the series recording (surprise, surprise) doesn't work either, just comes up blank, as expected. It does show the 'red dot' when I view the TV guide, but is not showing in my "Scheduled Recordings", so who knows.
If can't even set a single recording (for this prog) then the cloud recording is, well, completely useless...
I did power cycle the STB, but no change.
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Warning to Telus Optik TV.
New shows are starting January 1st. Series recordings had better start working.
Optik-KateTELUS Team Member
It might not start working on Jan 1st, but we have an update coming this month to help with the series recording issue, especially for news!
If the writers start writing and the actors start acting and we start setting series recordings. Well, the customer service people will be swamped with complaints.
- Optik-Kate
Hi MrSL I was able to replicate your experience on the guide where the single ep recording cannot be set. However, when I searched for The Lazarus Project in the search bar, I scrolled down to the "show" swimlane and selected The Lazarus Project's thumbnail, I was able to set the series recording from the show page. It shows on my scheduled recording as well!
I will flag the cannot set single ep recording on the guide issue to the team.
Also, to add to Rocky's comment, we did extend cPVR another 15 days, so we're at 75 days now.
Silence is deafening Optik-Kate ... Did your Series Recording start with S2:E1 in your 'Scheduled Recordings' which air's this evening?
- Optik-Kate
You're right, I only see S2E2 in the scheduled recording. I wonder if it will record S2E1 anyway...?
That said, it looks like we have this show as a video on demand, so after it airs, the first episode will become available for viewing within 48 hours!
Hi Optik-Kate , When you set the 'Series Recording' did you check in the schedule to see which episodes are listed to be recorded? Is it actually going to record tonight's show, cause mine isn't.
I did actually try to set a Series Recording (yesterday) it allowed me to set it, but it didn't start until S2:E2 so considered this another failure. I still can't record tonight's show... 😞
This is a major issue if we can't even record a single program.
Yes in all my excitement of having to post yesterday, I should have been clearer and clarified ... "adding another 15 days", so that's actually two improvements - yay! 😆
Happy Tuesday!
you only got 15 extra days? i got 30 for a total of 75 days
