Forum Discussion
Modem Shipping Time
Hi, I’m wondering what the usual timeframe is for ordering a modem? I ordered a purefibre modem on Monday and still haven’t received any kind of shipping or tracking email from them (As of Thursday evening)
2 Replies
TELUS_SupportOfficial Support Team
Hey Llamadrama94! Standard processing usually takes 3 to 5 business days just to leave the warehouse. Since you ordered on Monday, it’s likely still in the fulfillment queue. As soon as Canada Post scans it, you’ll get an automated email with tracking. Delivery typically takes another 2 to 5 business days after that.
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