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Llamadrama94's avatar
Llamadrama94
Neighbour
30 days ago

Modem Shipping Time

Hi, I’m wondering what the usual timeframe is for ordering a modem? I ordered a purefibre modem on Monday and still haven’t received any kind of shipping or tracking email from them (As of Thursday e...
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TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
29 days ago

Hey Llamadrama94! Standard processing usually takes 3 to 5 business days just to leave the warehouse. Since you ordered on Monday, it’s likely still in the fulfillment queue. As soon as Canada Post scans it, you’ll get an automated email with tracking. Delivery typically takes another 2 to 5 business days after that.