Forum Discussion

Vcam's avatar
Vcam
Neighbour
2 years ago

Home phone call control error message

Getting error message "something went wrong try again later" for past 3 days. Called support but the tech seemed to be clueless. It used to work and is included in my plan. Any suggestions?

5 Replies

  • dru's avatar
    dru
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Vcam Can you elaborate more on where you're seeing this or walking us through the steps to re-create it?

    • CraftyCanadian's avatar
      CraftyCanadian
      Neighbour
      2 years ago

      Also seeing exact same message when I try to activate call control. Technical help is a joke they have no idea and just keep bouncing me around.

      • dru's avatar
        dru
        Icon for Community Manager rankCommunity Manager
        2 years ago

        How long has this been going on for? Can you try the few different ways you can modify Call Control outline here to see if any one method works better?


    • Vcam's avatar
      Vcam
      Neighbour
      2 years ago
      On my tablet - telus.com/mytelus and on my cellphone the Telus app
      Under services,home phone,call control
      Error message "!Looks like something went wrong. Please try again later." Has been this way since at least December 11,2023.
      Telus support on December 11th did some kind of a reset because my phone was not working and since then call control has not worked and I cannot access call control function on either device.

      Appreciate it you can fix it, hare those robo calls.

      M Vicki Campbell

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