Forum Discussion

Vcam's avatar
Vcam
Neighbour
2 years ago

Home phone call control error message

Getting error message "something went wrong try again later" for past 3 days. Called support but the tech seemed to be clueless. It used to work and is included in my plan. Any suggestions?
dru's avatar
dru
Icon for Community Manager rankCommunity Manager
2 years ago

Vcam Can you elaborate more on where you're seeing this or walking us through the steps to re-create it?

  • CraftyCanadian's avatar
    CraftyCanadian
    Neighbour
    2 years ago

    Also seeing exact same message when I try to activate call control. Technical help is a joke they have no idea and just keep bouncing me around.

    • dru's avatar
      dru
      Icon for Community Manager rankCommunity Manager
      2 years ago

      How long has this been going on for? Can you try the few different ways you can modify Call Control outline here to see if any one method works better?


      • CraftyCanadian's avatar
        CraftyCanadian
        Neighbour
        2 years ago
        It is my landline that has the issue and *99 only works on mobile
        Sent from Kevin's iPhone
  • Vcam's avatar
    Vcam
    Neighbour
    2 years ago
    On my tablet - telus.com/mytelus and on my cellphone the Telus app
    Under services,home phone,call control
    Error message "!Looks like something went wrong. Please try again later." Has been this way since at least December 11,2023.
    Telus support on December 11th did some kind of a reset because my phone was not working and since then call control has not worked and I cannot access call control function on either device.

    Appreciate it you can fix it, hare those robo calls.

    M Vicki Campbell

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