Forum Discussion
Hayu app unavailable on Telus Optik
I have not been able to access my Hayu app through Optik in several days. Today the message says "sorry, the application you have tried to access is temporarily unavailable. Please try again. Error code: 0. In the last 2 days I was able to start the app but as soon as I selected a show to watch, I would get a message saying it was having problems acquiring the license. I have tried rebooting the digital box.
52 Replies
I finally was able to connect with Telus today and apparently there was an outage of some sort with the Hayu app last week. I was told they're still working on it but didn't have a time frame. I was told I'd receive a text when it was fixed. We'll see 🤷:female_sign:
The Hayu app is now completely gone from my Telus apps and it says “the Hayu app on your optik tv box is unavailable. Continue watching on other devices” So why are we paying Telus for something we don’t have access to? Are there going to be refunds or credits, compensation of some sort?
Same issue here on all three of my tvs.....sorry, the application you have tried to access is temporarily unavailable. Please try again. Error code: 0.
I went to my Prime app on the tv and did the 30 day free trial for HAYU and it’s working perfectly. Caught up on all my stuff lol. You can cancel within the 30 day window and not be charged the monthly fee…which makes sense seeing as we are already paying for it through TELUS but unable to use it.
Are there anymore updates? It’s been well over a week since I’ve been able to access HAYU on my Telus 4K box super frustrating
TELUS_SupportOfficial Support Team
We checked with the Optik team recently. They've advised that the issue is already under investigation with the Hayu team and that updates will be shared once available. For now, we recommend leveraging the Hayu app on another supported device where possible!
But we are paying Telus for this feature and it’s not available . Are there going to be refunds?
- TELUS_Support
We checked with the Optik team. They've advised that the issue is under investigation with the Hayu team and that updates will be shared once available. For now, we recommend leveraging the Hayu app on another supported device where possible.
I was in contact with the Hayu team yesterday, and they are denying any problem on their end. They just kept sending me links to Telus for troubleshooting ideas/tips..
Also having this issue. Super frustrating.
Having the same issue. Telus removed the subscription from my optik TV account and rewarded. Since then I’ve lost all access to Hayu even on my phone. It’s been a month a no support from Telus.
Hayu said the Hayu app will no longer be available on Telus yet I’m still paying mi they for it
Also having this issue. Super frustrated.
Also having this issue. It’s been days. Super frustrating
I am having the exact same issue. Is it a Telus problem or a Hayu problem, anyone know?
Hayu is working on my phone app and on the website so it must be a Telus issue.
I have the same issue. Called Telus and they are aware of the issue reported on May 8th. The outage number is 37412 and is still under investigation.
