Forum Discussion

jaysway's avatar
jaysway
Neighbour
8 months ago

Hayu app unavailable on Telus Optik

I have not been able to access my Hayu app through Optik in several days. Today the message says "sorry, the application you have tried to access is temporarily unavailable. Please try again. Error c...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
8 months ago

BR08 BigBird2 Rjevning rlea Gman63 Our team is aware of this issue and investigating. Everyone here, do you have our HD equipment or 4K? Reason we ask is that the Hayu app was removed off of the HD equipment a short while ago.

AKaba's avatar
AKaba
Neighbour
6 months ago

Having the same issue. Telus removed the subscription from my optik TV account and rewarded. Since then I’ve lost all access to Hayu even on my phone. It’s been a month a no support from Telus.

Hayu said the Hayu app will no longer be available on Telus yet I’m still paying mi they for it

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    6 months ago

    Hayu is no longer available to view directly through the classic Optik boxes. You can however keep streaming on any of the following supported devices: 

     

    Fire TV

    Roku

    Apple TV

    Android and Samsung smart TV's

     

    Your Hayu subscription itself is still active, so you'll still be able to sign in and watch on any of those devices.

     

     

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