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sa1115's avatar
sa1115
Neighbour
5 months ago
Solved

Europe travel pass expiry date?

Hello, I added a 30-day Europe travel pass option yesterday to my mobility account and it says it expires Sep 14. My trip is Aug 22 to Sep 16 so it looks like I added the travel pass a few days too soon? I cannot seem to remove the pass so I can come back and add it closer to my departure date. Can you confirm if this Sep 14 expiry date is of any significance? Do I still get my 30 days if the travel pass is activated on Aug 22 when I arrive in Europe? Thank you

  • Hi there, thanks for reaching out! The 30-day Europe Travel Pass validity starts from the day you activate it, not from when you add it to your account.

    So even if it shows an expiry date of September 14, your 30 days will begin when you first use the pass — for example, when you arrive in Europe and activate roaming on August 22.

    You won’t lose any days by adding it early, and there’s no need to remove or re-add the pass.

1 Reply

  • C_Fun's avatar
    C_Fun
    Icon for Community Manager rankCommunity Manager

    Hi there, thanks for reaching out! The 30-day Europe Travel Pass validity starts from the day you activate it, not from when you add it to your account.

    So even if it shows an expiry date of September 14, your 30 days will begin when you first use the pass — for example, when you arrive in Europe and activate roaming on August 22.

    You won’t lose any days by adding it early, and there’s no need to remove or re-add the pass.