Feedback to customer service

Five appointments and counting, and still no install complete. I’ve tried everything—chatting, emailing, calling, even the dreaded escalation form. They all promise a callback, yet here I am, almost a week later, staring at silence. Every department I reach says it's not their issue, that the ones who should help don’t have emails or direct lines and can’t be transferred. Instead, I’m left on hold until the call drops, with no one ever returning the call. Sales? Oh, they’re quick to sign you up, but once they’ve got their hands on your commitment, customer service becomes a desolate wasteland. Maybe, just maybe, one day Canada will have enough competition to make Telus care about its customers. But today? Today, we’re stuck with this mess.

Dealing with the same issues. All three services I am connected with. Every agent ends up ghosting me. My account is still not correct and no one gets back to me. 

 I've been dealing with the same issue, but it's related to an incorrect plan pricing. It's been three months with no resolution, and every time I reach out, I'm told they'll follow up—only to be completely ghosted once the call ends. I have email records confirming the agreed-upon pricing within the one-month window for plan changes, but it still hasn't been addressed.

Definitely not the experience we want for our customers. We'll send you a private message to discuss further.