Forum Discussion
Feedback to customer service
Hi, I have been contacting with a purchase issue. Every agent who speaks will tell me that they will get back to me and I have been following up from last 2 months. Today, I came to know from one...
TELUS_Support
Official Support Team
Official Support TeamDefinitely not the experience we want for our customers. We'll send you a private message to discuss further.
I have had a very similar experience. A whole conversation that I had with a manager two weeks ago is not reflected in the notes on my account. I have also been unable to get Telus to consult the call recording - it is all very discouraging.
Dimo-XModerator
I get where your coming from. I'll send you a private message so that we can dig more into this.
