Feedback to customer service

Five appointments and counting, and still no install complete. I’ve tried everything—chatting, emailing, calling, even the dreaded escalation form. They all promise a callback, yet here I am, almost a week later, staring at silence. Every department I reach says it's not their issue, that the ones who should help don’t have emails or direct lines and can’t be transferred. Instead, I’m left on hold until the call drops, with no one ever returning the call. Sales? Oh, they’re quick to sign you up, but once they’ve got their hands on your commitment, customer service becomes a desolate wasteland. Maybe, just maybe, one day Canada will have enough competition to make Telus care about its customers. But today? Today, we’re stuck with this mess.