Re: [Megathread]: TELUS Connect

Here are some additional pictures to explain the problem:

Hello. This bug is happening for me exactly as the original post explains: on Friday June 27 I got my internet upgraded to Pure Fibre. The internet works fine, and the installation was smooth. However, in the Telus Connect app the device list is gone. Here are some notes and steps on how to reproduce this issue with a Network Access Hub and Boost Wi-Fi 6:

Bug:

• Open Telus Connect app on Pixel 8 phone after internet has been upgraded to Pure Fibre: (though I don't think this is a device OS bug, due to the huge volume of reports of the error)
• Go to device list in "Devices" - note that the list is blank, it shows only a picture of a cheetah with no other text
• Click the "+" button and user will be taken to a "Setup Telus Device" section, and notice the UI will show the wifi installation is not complete (it has been completed successfully)
• Go through the setup steps as normal
• After getting the confirmation that the installation is good, user gets an error that says "Oops we're having technical difficulties"

Notes:
Today I called tech support for an hour, and they had me forget my wifi, uninstall the app, then they rebooted the Network Access Hub and Boost Wi-Fi 6 remotely, I reinstalled the app and the bug is exactly the same
I downloaded and app called Fing to monitor the devices on my wifi and they are all shown, so the wifi and devices are completely fine. This is specifically a problem with the Device List in the Telus Connect App (and I am guessing the bug happens because the app doesn't recognize the Network Access Hub and Boost Wi-Fi 6 being setup properly)

Because the in-app advertising lists that people can "view devices" and "pause internet for devices" it's really not ok for this bug to persist. It's clearly one of the main reasons people use this app. Can someone please let us know an ETA for the fix?

Love the speed of the connection and the price but the app is about 10% reliable.  Most of the time it says “oops, can’t show wifi traffic right now”. Sometimes you can pause a device but be careful…go to unpause it later and you’ll get the same message and won’t be able to UNpause any of them. Reinstall the app, change your password, do a little dance, wait a few hours…still nothing. Mine currently is showing no devices connected “oops” (best line ever from a company taking my money). I wonder if oops would work if I built people’s house wrong.