Recent ActivityMost RecentNewest TopicsSolutionsBad Shipping Address - Can't Get My Phone I've been a Telus customer for over 20 years. On Nov. 22, I ordered a new phone and plan, as my old one was due to expire, and I was on the buy it back program. On Nov. 24, I received an email indi...West Vancouver weak signal I live exactly 10 minutes from downtown Vancouver (when the Lions Gate bridge has no traffic) but there is almost no Telus mobility signal. Thousands of people are affected by this problem in West V...Telus website, app, and chat are garbage Wow, where do i start? The website has a linking problem between the Mobility/Manage/Pre-Auth function and the next page that should launch. I tried using the app and it just open the webpage. I t...Overseas scammers pretending to be TELUS The scam involves calling people with a fake promotion and getting them to order an expensive smartphone. More details in this video: https://youtu.be/D_sqkuw95Xs?si=D2RfxjasSRC8QFI2 At about 18:...Travel to US I have EPP Unlimited CAN-US 100 5G+ plan. I am travelling to Hawaii. Does my plan cover Hawaii also or it is only for US mainland only. International Travel Passes New to the Forum. Has anyone heard if Telus/Koodo have any plans to add International Travel Passes the way Bell and Rogers have. Instead of the daily rate of $18/day that Telus/Koodo charge ...Partial Charges on bill incorrect I signed up 5 lines with Telus Mobility at the Shopping Centre and when I ported over and installed the SIMs I saw the plan and charges were incorrect in MYTELUS. I called into Loyalty the next day ...No Service on Telus SIM card Hi, I have tried all of the troubleshooting steps (including resetting network settings) and I still have no service on my iPhone. I have also tried other iPhones with this SIM card (does not work),...MYTELUS APP Once again, I'm having problems with the mytelus app. Honestly, it's getting very annoying. Here's the funny thing, my internet is with Koodo. TELUS seriously needs to do better and stop with all...Porting out Telus #: First name is misspelled on Telus account Does Telus reject porting requests if a name is spelled incorrectly? I filled out the porting request on Koodo's website using my legal first name. The name at Telus, however, is spelled incorrectl...
