Recent ActivityMost RecentNewest TopicsSolutionsOverpaid account help One month ago I closed my account with Telus. When paying the last bill, we have over paid and now comes up that account has credit. I have tried both the chat and the phone line and can’t get ahold...Billing Issue – Charged After Returning Device (Need Help) Hi everyone, I’m facing an issue with Telus billing and wanted to see if anyone here has experienced something similar or knows how to resolve it. Account Number: <Admin edit: removed personal in...use existing balance on prepaid plan I paid 2 days late on Feb 12, 2026 for my prepaid plan instead of Feb 10 and the account has not been activated; I can't use the phone. It is impossible to talk to anyone, and I don't know how to u...SolvedAlaskan Cruise Hi all, I am going on an Alaskan cruise soon and I wanted to know what coverage I would have. My plan covers Canada and the US, but what I am reading is that it will be fine once I am in a US town,...SCAM ALERT If you receive an email from this address > [email protected] It is a scam. The phone numbers associated with it are: 1-825-859-1639 or 1-825-942-9869 I have started a file with the fr...Additional Europe Easy Roam Travel Pass I was recently in Europe and returned home to Canada. We still have active 30 day Europe Easy Roam Travel Passes on our accounts. We are heading back to Europe again. I’ve been told that they will ex...14 day travel pass plus one day roaming pass Has anyone purchased a 14 day travel roaming pass, and also a one day roaming pass during the same time period? I need to get the 14 day pass for a European vacation, but want to also use the one day...Telus charged me $1000 after case closed by CCTS! I had an overseas Telus agent upgrade 2 phones and plans that were still under contract without my knowledge or consent. After 7 months attempting to solve with Telus customer service I filed and clo...Wireless Home Phone Billing My old Wireless Home Phone (WHP) was a POS since day one and finally totally died. After a day and half of getting the run-around, I finally got Telus to send me the latest model. They didn't mention...SolvedPrepaid Balance Over $100 Disappeared WTH, Telus! I had a balance of over 100 bucks. I have the 19 dollar plan that renews automatically from my balance. Where is my money?