How accurate is data usage in the app??
I signed my grandparents up for the internet for good wifi. It’s supposed to be 300gb a month. We just had the installation one week ago but for some reason my app is showing that I’ve exceed my monthly data limit. It shows 1.25 gb/ -1gb. I’m so confused cause my grandparents don’t use internet at all except for the newly installed Telus home security and smart tv (only watch tv, no streaming).Fiber 300
Your modems don't have their own wifi? You also conveniently have a service where I can pay an additional $10/month for more boosters.... This is straight extortion, I now have the booster sitting next to the modem which is RIDICULOUS (see picture). I only need one more booster to cover the house properly (again, only because your modems dont have wifi abilities) and after waiting 2 hours to talk to someone the guy says he can do nothing for me. Very pleased with the service once a device which provides wifi is within range, definitely not worth it if its a floor and 4 rooms away.
Internet disconnects and times out randomly
got the telus 1gig pure fibre installed after 1 day all my devices wireless and wired via ethernet cable all have disconnection issues. did ping test in cmd, it says request timed out when internet is down. i am getting 4000 packet loss in games and straight up disconnected from calls. had technician swapping the entire modem and still didnt fix the issue. having a hard time living with this crappy internet, wondering if theres a solution to this.
Telus Won't Let Me Cancel My Internet
I have tried numerous times to cancel my internet with Telus but they won't cancel it. I've called multiple times and they keep saying the request is put in and someone will call to confirm, but no one calls. They continue to lie and deceive. I would not recommend Telus to anyone.
