Trouble Porting In from SpeakOut to TELUS Prepaid
I’m trying to port my number from SpeakOut to TELUS Prepaid and haven’t been able to get help either online or by phone. I’m wondering if anyone else has had the same issue or found a solution. Here’s what I’ve done so far: I purchased a TELUS prepaid plan, set up my account, and was assigned a temporary phone number. When I dial *611 on my TELUS SIM, I’m redirected to the virtual assistant. I asked about porting my number, and it told me to call 1-855-251-2601 or 1-855-278-2808, but both numbers are no longer in service. I then messaged TELUS support through this forum. They asked for my phone number and IMEI, but said they couldn’t help because I couldn’t provide an account number, which SpeakOut doesn’t assign account numbers. They gave me another number 1-877-868-3587 to try. When I call it, I enter my old number and my TELUS temporary number. The system says it’s retrieving my information, plays music for a few seconds, then cuts to an automated message saying there was no input from me. It then prompts me to re-enter the TELUS number and loops back to the virtual assistant again. At this point, I can’t seem to reach a real person, and I’m completely stuck. Has anyone successfully ported in from SpeakOut to TELUS prepaid? Is there another way to do this without an account number? If porting prepaid numbers isn’t supported, does anyone know if TELUS would at least provide a refund? Thanks.
How to transfer prepaid eSIM now that Android eSIM transfer has been disabled?
I was previously able to transfer a prepaid eSIM between Android phones using the Android eSIM transfer feature but it appears that functionality has been disabled by Telus. How can I do the transfer now since the app has very little functionality for prepaid. Thanks, BrianPrepaid Plan won't let me make a call
I've had a Telus Prepaid plan since 2021. Every month I get a text saying my plan was automatically renewed, my credit card is charged, and everything is good. Except this month I can't make or receive any calls! I get a recording that tells me my plan isn't topped up. And yet my credit card has been charged, and I received the same text message that says my plan was automatically renewed. So what's going on?A Question Regarding Choosing A New Number
How come it will only let you choose a new number, and not let you choose from a list of available numbers. It would be super convenient. The I asked this before, but it got falsely flagged and the bot either deleted it or merged it with an unrelated answer. Can someone please answer. Is there a specific reason or bad design?
Yearly prepaid and renewal of the Promo
One year ago I bought the $100 yearly prepaid with promo "BONUS100" that gave unlimited Canada calling and Unlimited texting with 2gb data every month for 12 months. My plan is set to expire very soon. Question, If I top up my account with another $100 and set to auto renew will the BONUS100 roll all the 'promotional extras' into my second year for 12 more months ? I have had different answers from Telus and store reps saying no you revert to what ever the current offer is, to "yes" it will. Another "yes" but ONLY for the 13th month ?? Please, if someone from Telus can actually give the correct answer that would be appreciated. If the promo will not extend or no clear answer I will have to port to another provider who offers similar to what I have currently. Thanks
777222 Message from Telus and I can't reply
I have an appointment with Telus for install of internet, and they keep sending me messages asking for me to confirm from 777222. But, When I reply, the msg always bounces, couldn't be delivered. My phone plan is also with Telus. I've sent and received other msgs just fine at the same time. I called in and got a tech to manually confirm the appointment, but I'm still receiving the msgs to confirm. Very frustrating. Anyone else experience this? I hope the technician shows up.Plan Change Issues
I'm trying to set up a new plan, becuase it is the only way to change my plan. I selected my new plan, had all my info in until it was time to select a phone number, and realised it was giving me BC numbers, because the website had BC automatically selected. I changed it and entered everything again, and now it says 'Unfortunately, an error has occurred. Please try again later.' Everything I try to do is met with errors. I don't know if there is someone who is trying to sabotage the company, if they are sabotaging their themselves, or they need to get rid of their IT team and get a new one. I tried to change my plan, it says low balance, despite using a credit card. No option to add a promo code, a whole bunch of other errors I'm not getting into now. I just want to activate a plan. It shouldn't be this difficult and it should takes takes to accomplish. I'm thinking of switching. I don't know if the SIM card is now void and I need to get another one.
