Forum Discussion

kevinj37's avatar
kevinj37
Neighbour
31 days ago

777222 Message from Telus and I can't reply

I have an appointment with Telus for install of internet, and they keep sending me messages asking for me to confirm from 777222.  But, When I reply, the msg always bounces, couldn't be delivered.  My phone plan is also with Telus.  I've sent and received other msgs just fine at the same time.  I called in and got a tech to manually confirm the appointment, but I'm still receiving the msgs to confirm.  Very frustrating.  Anyone else experience this?  I hope the technician shows up.  

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Some customers may experience issues replying to automated short codes like 777222. Since our team has already manually confirmed your appointment, you can safely ignore those confirmation messages.