Forum Discussion
How to transfer prepaid eSIM now that Android eSIM transfer has been disabled?
I was previously able to transfer a prepaid eSIM between Android phones using the Android eSIM transfer feature but it appears that functionality has been disabled by Telus. How can I do the transfer now since the app has very little functionality for prepaid.
Thanks,
Brian
3 Replies
TELUS_SupportOfficial Support Team
Thanks for reaching out. The Android eSIM transfer feature is not currently supported for TELUS prepaid services, which is why the option no longer appears when moving between devices. At this time, prepaid eSIMs can’t be transferred using the in-phone transfer tool or the My TELUS app. To complete the transfer, you’ll need a new prepaid eSIM.
Seems your answer is incomplete. Can the Telus store transfer the eSIM from one phone to another?
- TELUS_Support
No, they won't be able to. A new eSIM is required.
