Unable to change my Mobility to Prepaid from outside Canada
I had to leave the country in late 2025, and I ended up needing to keep my Canadian Phone Number active for personal reasons. I have been trying to contact Telus about having my mobility changed to prepaid so I don’t have to pay such exorbitant prices each month, but they haven’t been responding. The few times I manage to get a customer service person on call, they just keep shifting me across departments for hours on end. Can anyone help me resolve this issue?
issues in auto payment of prepaid existing plan
Hello, in my prepaid account i cannot find the option to set auto payment of the existing promo offer i have. i got 1 year prepaid promo offer of unlimited canada wide calling and texting last year and it is almost time of renewal and there is no way to pay for another year of prepaid bill to keep using this benefit. Could someone help in configuring auto deduction of that 120$ amount, instead of existing option of auto top up of random amounts?mobility billing issues
I'm a long-time prepaid telus user. unfortunately. i've had issues with my accounts before, but I haven't had such a major long-running issue with my billing. I'm stumped and I've tried everything I can. so, from the beginning. my plan needs to be renewed, i go my usual route and call #123. - called #123 to pay for my rate plan. I can top up money easily, and have a balance for the plan. i enter pin, get to rate plan purchase menu and it... doesn't work. i get up to "to continue with your rate plan, press 1," then when i do, it says "sorry, we're currently experiencing [issues], please try again later." have waited and tried multiple times throughout the week, now it's day 7 and i still haven't been able to use that. -- have also reset my phone multiple times and cleared the cache, etc, still nothing... okay! maybe ill try my telus! - go to manage my account on browser, no vpn/am in the right reigon/and am using generic brower and... my telus doesn't think i'm the account owner. i'm the only one using that account and the only one to ever use it. I click on manage, get hit with "sorry, you are not authorised to access this information" screen. can't pay from there... - download, login and try using the my telus app (its worked for me before!) and... it redirects me to the my telus web browser, as my phone is a little dated, and perhaps can't run the app properly. great, the web browser... which doesn't work... okay... maybe i can pay another way? - attempt paying through the telus assist bot. get all the way up to "sure! would you like your rate plan to renew from [balance/credit]," i pick an option, and it says its unable to add the rate plan to my account... and to contact an agent for a callback... when i can't call because i can't pay for my mobility plan... really stumped, considering taking my business elsewhere. if anyone could help me, that'd be great
Trouble Porting In from SpeakOut to TELUS Prepaid
I’m trying to port my number from SpeakOut to TELUS Prepaid and haven’t been able to get help either online or by phone. I’m wondering if anyone else has had the same issue or found a solution. Here’s what I’ve done so far: I purchased a TELUS prepaid plan, set up my account, and was assigned a temporary phone number. When I dial *611 on my TELUS SIM, I’m redirected to the virtual assistant. I asked about porting my number, and it told me to call 1-855-251-2601 or 1-855-278-2808, but both numbers are no longer in service. I then messaged TELUS support through this forum. They asked for my phone number and IMEI, but said they couldn’t help because I couldn’t provide an account number, which SpeakOut doesn’t assign account numbers. They gave me another number 1-877-868-3587 to try. When I call it, I enter my old number and my TELUS temporary number. The system says it’s retrieving my information, plays music for a few seconds, then cuts to an automated message saying there was no input from me. It then prompts me to re-enter the TELUS number and loops back to the virtual assistant again. At this point, I can’t seem to reach a real person, and I’m completely stuck. Has anyone successfully ported in from SpeakOut to TELUS prepaid? Is there another way to do this without an account number? If porting prepaid numbers isn’t supported, does anyone know if TELUS would at least provide a refund? Thanks.
How to transfer prepaid eSIM now that Android eSIM transfer has been disabled?
I was previously able to transfer a prepaid eSIM between Android phones using the Android eSIM transfer feature but it appears that functionality has been disabled by Telus. How can I do the transfer now since the app has very little functionality for prepaid. Thanks, BrianA Question Regarding Choosing A New Number
How come it will only let you choose a new number, and not let you choose from a list of available numbers. It would be super convenient. The I asked this before, but it got falsely flagged and the bot either deleted it or merged it with an unrelated answer. Can someone please answer. Is there a specific reason or bad design?
Yearly prepaid and renewal of the Promo
One year ago I bought the $100 yearly prepaid with promo "BONUS100" that gave unlimited Canada calling and Unlimited texting with 2gb data every month for 12 months. My plan is set to expire very soon. Question, If I top up my account with another $100 and set to auto renew will the BONUS100 roll all the 'promotional extras' into my second year for 12 more months ? I have had different answers from Telus and store reps saying no you revert to what ever the current offer is, to "yes" it will. Another "yes" but ONLY for the 13th month ?? Please, if someone from Telus can actually give the correct answer that would be appreciated. If the promo will not extend or no clear answer I will have to port to another provider who offers similar to what I have currently. Thanks
