Charged against unused service
I'm hoping someone here can point me in the right direction. I've been charged for mobility services that I never used — the line was inactive/unused, yet the charges still appeared on my bill. I've already tried contacting TELUS support but haven't had a resolution yet. Has anyone else dealt with this situation? How did you get it sorted out? Any help is truly appreciated. I just want this corrected fairly. 🙏
Can't unlock my Phone
I've bought an Iphone 4s with no Activation Lock nor is it Blacklisted. Under Carrier it shows Carrier 14.0 and refuses to take any of my Sims (I don't have a Telus one). After a quick check online it came back as beeing Locked to Telus. I tried unlocking it via their Live Assistant, which prompted me to call Telus. I tried that but couldn't get trough because I don't have an Account, nor do I want one, since I'm from Italy and Telus isn't active there. So now I'm stuck here. Can anyone help me or give me advice on how to unlock it? I know that it is an old Phone, still want it unlocked though. Thanks in advance.
Roaming charges even roaming is turned off
I was in the flight with my roaming turned off airplane mode on. I got charged by Telus for roaming! It was definitely not the case that my roaming was on and I forgot to turn it off. I suspect My Telus app on my phone uses data while you are traveling abroad and charges you for the roaming! My requests to Telus Support to clarify and remove these charges fell on deaf ears!
Overcharged Scam from Telus
What is happening? Sometimes, when we were told to join you guys then you guys say that even if we connect our credit or debit card the pre-authorization payment will be activated and the discount of $10 will be applied but now after using the Telus network for 3-4 months, now you guys tell me that card is not accepted and we should connect our bank to activate pre-authorization payment and get that discount. This is really not happening, I have recorded everything when I switched to the Telus network. I even have recorded voice call that I was with the agent when I was joining Telus Network. This is really kind of disappointing to the new customers, in any way you guys are charging me more than the amount that you promised me to charge. If this is the case then I and my partner were already happy with Fido. Sorry to say but we feel like we are scammed by Telus. This is not done guys. We are paying $20 more again. As a working and struggling in this heavy rising prices in the country how can we pay more and more everytime than the promised charge when joining the Telus network. Please fix this, this is not done.
Why won't my Galaxy S25 not charge?
My phone died and has been plugged in for 30 minutes, not a single percentage. I am using the same cord I have used since I have bought it, which has had no problems charging it before. My phone shows the white charging symbol but when i try to turn it on it immediately shuts off. Telus' very helpful virtual assistant told me to download a battery diagnosis app...which I can't because, you know, my phone is dead. The next option was to have a Telus agent call me, which again, I can't do. What are my other options? I would really prefer not having to drive 4 hours just to talk to an agent in person.
Telus charged me $1000 after case closed by CCTS!
I had an overseas Telus agent upgrade 2 phones and plans that were still under contract without my knowledge or consent. After 7 months attempting to solve with Telus customer service I filed and closed CCTS complaint (I wasn’t satisfied with outcome but I just wanted it done). Unfortunately I still had 2 more phones under contract and now Telus has come back to me saying I owe $1000 even though case was closed by CCTS (yes, these were charges considered and “compensated” for in first CCTS complaint). I have reopened case with CCTS. Anybody else had this experience? Was it ever resolved? Telus is going to be coming after me forever for fraud they committed!
Unable to change my Mobility to Prepaid from outside Canada
I had to leave the country in late 2025, and I ended up needing to keep my Canadian Phone Number active for personal reasons. I have been trying to contact Telus about having my mobility changed to prepaid so I don’t have to pay such exorbitant prices each month, but they haven’t been responding. The few times I manage to get a customer service person on call, they just keep shifting me across departments for hours on end. Can anyone help me resolve this issue?Bill Dispute Form Not Working
When calling in for business mobility support to dispute $1200 in erroneous charges I am only able to receive a texted form, and AI bot told me I could not speak to human. Well the form doesn’t work! The error states, “We’re having trouble creating a support request at the moment. Please try again later.” And yes, I did try later and received same response. Is there a direct phone number for a human?
Unauthorized Google Play Charges on Watch Account
I have received google play charges for a transaction on my Telus watch account. I have not done this transaction. There is no history of any such transaction on the google play account nor is there any active or inactive subscription to support this transaction. Basically this transaction does not exist. Telus customer care directed me to Google to ask for a refund. Google support page Https://payments.google.com/payments/u/0/unauthorizedtransactions requires a correlation id to dispute such transactions that do no appear in history. Their page clearly states carrier will provide this id and that this is a required field for raising such a dispute. Telus is now shying away form their responsibility and nopt providing me this correlation id. When the seller (Google Play) shows no transaction and the buyer (myself) says there is no transaction how can the middleman the payment gateway (Telus ) charge me for any thing. If they do, they need to provide a proof of the incident in correlation id. It is impossible that they do not have this Id. Online forums show this is not an isolated incident and hundreds of other customers have reported such fraudulent charges on their watch account. In each case they have demanded the correlation id. Here is the catch many customers have stated that customer care has provide this correlation id to them. So Telus indeed has this id but the customer care agents are too lazy to search for it or have no knowledge that such a thing exists. Telus is looting its customers with fraudulent charges and refuses to do anything about it.
Abusive and Unprofessional Conduct
As a Senior who recently had a heart attack and am currently trying to recover, I was astounded to be called <names> 3 times during a conversation with one of your representatives. Telus charged $340 to my account for a Bring It Back device that was returned in good condition on October 14, 2025 and for which I was explicitly promised a $340 credit. I have written confirmation of this assurance in an email from Telus which was sent on October 16, 2025 after my phone was assessed. Despite this, the credit was not applied and the amount was instead treated as an outstanding balance. For a month & a half I have been trying to rectify this situation, having made 11 attempts. However, I have been told 3 different excuses for the charge. First, I was told that the phone was not received by Telus until I sent the proof of delivery notice from Purolator. Second, I was told that I had chosen to keep the phone. Again I provided proof that the phone had been returned and today I was told by an executive that my phone was too badly damaged. I know this to be untrue because I personally took my phone to the Uxbridge Telus store on October 12, 2025 & had them inspect the phone. My friend who is a lawyer was with me & can attest to this.