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LynnB
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Joined 6 years ago
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Re: I just learned Telus is migrating webmail to Gmail!
Reply to TLS I think I understand your problem. You use Outlook and download your email onto a device. (And, maybe, like me, you use more than one device to see your email, but leave it there until you get it on Outlook?) Try this: In the Gmail webmail page, click on the Setting gear icon. Choose Forwarding and POP/IMAP Under POP download choose Enable POP for all mail (even mail that's already been downloaded) Save changes. Go into Outlook and retrieve your email. Please post back to let us know if this works, or if you find a better way! Gmail does not save this setting. You will have to do go through these steps EVERY TIME!!! Telus should pay us to endure this. And for those of you out there who are shaking their heads and saying "Why don't you just use the webmail?" I need access to emails when I'm out in the remote areas and have NO ACCESS to internet. Once downloaded I can carry them anywhere.49KViews1like8CommentsRe: I just learned Telus is migrating webmail to Gmail!
Reply to FuzzyLogic Even better would be to TEST prior to implementation. It's gone from bad to worse. Now I'm getting attachments x6 on my cell. (Send me 5 attachments and I get 30). I have been so loyal to telus for so long. What a total fool I've been! Telus should make T-shirts for all employees and customers with their new service motto: IF THERE'S A HARDER, STUPIDER, MORE CONVOLUTED WAY TO DO IT - WE'LL FIND IT! (Unofficial motto of the former Soviet Union)53KViews4likes0CommentsRe: I just learned Telus is migrating webmail to Gmail!
Well, I've just gone through the migration and WHAT DOESN'T KILL YOU ONLY MAKES YOU MADDER! I did my best to educate myself ahead of time. I went through their website and got a little more confused on some things and less on others. Then I spent over an hour on the phone asking questions and was reassured at every turn that they would be there through it all. Then I got an email saying that I would be migrated on May 5. I'm not at home. I'm 12 hours away and I'm not going home soon. I don't have internet where I am, except through my cell phone. So I spent the evening on the phone with a very kind, nice patient agent in the Philippines who again assured me that everything should work including my server settings. Am I allowed to say "BULL**bleep**!" on here? My email migrated some time shortly after midnight today. I was awakened by alarms saying my telus email login failed on my cell phone. Sure enough! I spent ALL DAY on my cell and laptop trying to figure it out. If you don't want to use the Gmail app on your phone or webmail on your other devices, you are well and truly screwed and pretty much on your own. Darren Entwistle should have put together a proper transition team of experts in both email and cell apps just to handle this project. But instead, half the support folk I spoke with had no idea what I was talking about when I said "Gmail migration". I use the Samsung email app on my phone and Thunderbird on my laptop. My telus email was set up on the first Samsung when I got it from telus and continued on subsequent phones. Now they say it's not theirs and they don't support it. I can't get it off my phone, so....? I already have another Gmail account and I HATE the Gmail app. Because I have had telus email since the beginning, it was originally [email protected] but at some point it became xx@telus with the xx@telusplanet as an alias. Again, not something I requested, something telus chose. Both apps were configured with the telusplanet extension, but of course Gmail was set up for me by telus as [email protected]. The server names absolutely have to be changed in both apps. the POP setting in Gmail with Thunderbird insists on putting your sent emails out on the Gmail webmail, so when I do download I will have doubles. In order to download emails sent from the cell via POP I have to go into the Gmail web settings, make a change, save and then get messages. Feels kinda like grabbing a chisel, pounding into stone. The Samsung app won't allow you to edit the email information, so you have to add a new account and have the guts to delete the old one even though it warns you that it will delete all emails, contacts, etc. if you do. So first I disabled permissions and then deleted the old one. The last agent I spoke with told me that telus has already learned a few lessons and now lets you choose which will be your primary email address. they apparently also let you choose when to migrate instead of just dumping it on you. Apparently the first ones like me are former employees (I'm a retiree). I've had telus email for 28 years. Nice.53KViews5likes17CommentsRe: I just learned Telus is migrating webmail to Gmail!
I got what looked like a bogus email last night saying my email account is being cancelled unless I click on their link. It did not come from Telus, so I just deleted it. Then this morning I received a very official email from Telus telling me they're migrating to GMail. I spent an hour on the phone to confirm and sure's heck, that's what's happening. I too have serious privacy and security concerns. Have we learned nothing from COVID19? Do we want all our communications eggs in somebody else's basket? Servers are not that expensive. Maintaining them is more costly. Surely Telus can afford it. But after the big failure a year ago, I guess it's easier to point a finger in the future at Google. I'm truly not happy about this. And if I was a business I'd be positively outraged. The timing also sucks. Are there going to be enough staff available to walk me through changing all my settings on 3rd party apps, or am I going to be SOL? If I wanted GMail I'd use GMail. I choose to use Telus because I trust Telus to guard my privacy and security. I do not trust Google at all. What can we do about this?53KViews5likes42Comments