Telus TV+ on Chromecast with Google TV not playing video

[RS2]

Hi,
I just got Optik TV and installed the Telus TV+ App on my Chromecast with Google TV and it won't play anything. I have tried Live TV, On Demand, and from the Guide and it always loads for 1 minute and then gives me error code ERR_PLAYER_P001. Other video apps work and do not have any issues. Any idea on how you fix this?
Thank you for any help.

[WestCoasterBC]

Verify your chrome cast with google tv software is up to date. Uninstall then reinstall the app. Then reboot the device. Sign back in and see if it now works.

[RS2]

Hi, thanks! I have tried that and nothing has worked. I did find out after posting this that 3 very random channels do work and load quickly, but the rest cause the error.
I felt I should also add that it works well on my computer.

[El-Eric]

Hey @RS2 I would double check that you're using your Chromecast with Google TV and not the Google Chromecast or Google Ultra as neither of those devices are supported.

[Bot25]

I have the same issues with my Google Streamer when I tried to watch a movie that I saved in the cloud. When I try to skip my ads, I get the error message ERR_PLAYER_P001. Can you suggest me something?

[TELUS_Support]

@Bot25 Which Google device, specifically, are you using?

[Bot25]

Google TV Streamer Android TV Version 14.

[TELUS_Support]

Can you try deleting the app from the device, reinstall it and try again?

[Bot25]

I did it and I have the same problem.

[TELUS_Support]

Thanks for trying that. Can you also try going to settings on the device, app management (or just "Apps") and clear the cache then log into it again?

Also, we've sent your a private message to collect some info 🙂

[Bot25]

I cleared the cache too, kill the TELUS apps and log in again and I’m not able to get more than 2 x 30sec fast forward. After that, the screen freeze.

BTW I didn’t receive your private message.

[Bot25]

Google TV Streamer Android TV version 14.

[Vinny1]

Same problem here with google streamer