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Sonos Arc soundbar and new android/evolution box

Jenz18
Organizer

We had evolution boxes hooked up yesterday. While everything seemed to go well, we have an issue with our main tv that uses the Sonos Arc soundbar (a Sonos Beam soundbar in another room is working just fine). The new telus box is interfering with the arc soundbar and will only allow us to watch thru the tv speakers now. The installer told us to unplug everything last night and when we did and re-hooked back up, everything worked for a bit but this morning, it’s back to tv speakers. Tried to reboot everything again this am but now NO sound comes thru the soundbar! Super frustrating….been doing some reading and found folks talking about needing a CEC-less adapter because of the telus box interference? I need to buy another item to make this sound work the way it used to? I sincerely hope there is a fix - this whole fibre ‘upgrade’ has been a nightmare for over 6 months…..

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