Forum Discussion
Error code player P210
Has anyone encountered "Error_code_player_P210" in Optik TV channels? This error code presents itself only before 9:30am and for channels 127, 131, 133, 135, 137, and 143. These are mainly major Am...
Hello Optik-Kate,
Further troubleshooting points to the headphone bluetooth connection. I have verified that when the bluetooth headphones are paired with the Optik TV digital box, ERR_PLAYER P210 is created for channels 127, 131, 133, 135, 137, 143. This happens ALL the time. When the bluetooth headphones are unpaired from the digital box, the issue resolves itself.
So the issue is….Why does the bluetooth headphone connection impede the transmission of the channels listed?
Further troubleshooting points to the headphone bluetooth connection. I have verified that when the bluetooth headphones are paired with the Optik TV digital box, ERR_PLAYER P210 is created for channels 127, 131, 133, 135, 137, 143. This happens ALL the time. When the bluetooth headphones are unpaired from the digital box, the issue resolves itself.
So the issue is….Why does the bluetooth headphone connection impede the transmission of the channels listed?
Optik-Kate
TELUS Team Member
TELUS Team MemberHi SL2323 Thanks for investigating further! We suspect it has something to do with the fact that some of these channels have surround audio track (AC3), which I think can explain the timestamped error. If specific content on a certain channel uses AC3, it will result in playback failure when bluetooth audio is connected.
- Hi Optik-Kate,You perhaps have identified the issue.I turned off surround sound on the Optik-TV box. Connected the bluetooth headphones. The result - the channels worked!Tomorrow I will connect with the bluetooth headphones before 9am to confirm the issue is as you have identified.Will report back then.
