Your SmartHome Security services have not yet been linked

[vw123]

I have an upcoming service appointment and was advised by email to download the smarthome app. Whenever I attempt to login to my account through this app, I get the "Your SmartHome Security services have not yet been linked" message, which is followed with "Please link them through My TELUS, then come back here". I don't see any options on My TELUS to do this, the service isn't even showing up under my account. 

I've already tried to reinstall, reset the cache/storage, and I've confirmed with telus support that email account is already linked. Any ideas on what else I could do to make it work?

[A-B · Accepted solution]

Hello, sorry about that. This is a known issue with new profiles in the system backend that we've seen from time to time. Give our SmartHome Security team a shout at 1-855-255-8828 and advise them of the error you're receiving and they'll be able to straighten things out for you.