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Your SmartHome Security services have not yet been linked
I have an upcoming service appointment and was advised by email to download the smarthome app. Whenever I attempt to login to my account through this app, I get the "Your SmartHome Security services ...
Hello, sorry about that. This is a known issue with new profiles in the system backend that we've seen from time to time. Give our SmartHome Security team a shout at 1-855-255-8828 and advise them of the error you're receiving and they'll be able to straighten things out for you.
Also just spent an 1.5 hours in the phone with no help. She was nice, but had zero resolution. I'm canceling the service I if they don't figure it out quick. I was already lied to about how much it costs monthly... Now I can't access my security unless I'm home?! Wtf Telus?!
TELUS_SupportOfficial Support Team
If you're experiencing the same issue and reaching out to our team wasn't able to fix it, send us a private message here and we can discuss further!
