Possible poor customer service - Telus Security

[troymdoyle]

Customer service that guides you to nowhere. I would be certainly up for joining a class action suit. I have been a Telus mobility customer for well over 10 years. I decided to cancel Telus mobility over 4 months ago over their poor customer service. I asked them for backup to substantiate the charge for the telephone after getting different responses from Telus business customer service (the worst by far, btw and the reason why I left) and what they sent me from a computerized form. I asked for a copy of the original signed agreement and they have yet to send me anything. My own copy is off site deep in storage. If I have to cross town dig for that I should be charging them back the time.

In the meantime, I enlisted a local rep for Telus business and he is getting nowhere with them. Then after that, they send what they say is my amount to collection without answering my request or their own reps. Just pathetic! This company is in serious trouble if this is their new idea of how to handle customers! New buyer of their services beware! You should know ahead of time about the world of problems you are buying into!

I was considering a small claims suit based on the time that I have had to spend during business hours on a problem any normal customer service should have easily solved. However, I would certainly consider a class action. Who wants to join up? Or, please send details if there is one already.  

After this experience, my other next step will be to look at alternatives to Telus Security in case this problematic policy and service to customers migrates - if it hasn't already...

[TELUS_Support]

Hello. We recommend submitting a Business Service Request via your My TELUS account as outlined here: https://www.telus.com/en/business/support/article/my-telus-support-requests-faq

Someone will then reach back out to you within 5 business days to discuss everything.

[troymdoyle]

Thank you, I would welcome that as it has been nothing but misery from Telus sub contracted  out customer service since the Fall! I'll reserve accepting this as a solution until it is fully resolved, if you don't mind. I've too many from Telus since the start of this odd stand off, who said they will come back to me with a solution.

[troymdoyle]

That was short lived! I am not interested in logging into my Telus account or spending my time to accommodating your time schedule. I already been through that all last Fall and frankly I find it goes no where but waste my time. Come on you should be able to do better than that! You're supposedly professional, certainly large company, so here's my solution:

Find some one from your escalation team to contact me or your local sales representative that has been trying to contact them on my behalf. Have them send me a note to schedule a call like any other "normal" company selling services to businesses. How's that for a solution?

Now here's another solution I thought of in case you prefer not to follow through. I have kept a log of my hours and will take my next action to take you to small claims court. We can use your 5 business days as a deadline. This is your final warning.    - Troy Doyle

[TELUS_Support]

Hi there, we will send you a private message.