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Poorest customer service

Sarora
Neighbour

Does Telus has any customer service. I have been on hold repeatedly for hours as they keep telling me that it is not the right dept even when their own people transfer me around. I had ADT security for over 20+ years which is now with Telus. We bought a new home and made the unfortunate decision of getting home security from Telus last month. It has been a horror show since then including my account log in is messed up, my cell phone account has disappeared and to top it all they have a bill for me to pay for over 1k where it should be only $50. Nobody cares and keep telling me that someone will call you. I have no idea what to do about them as they are just ghosting me.

 

Anyone knows who to reach out to as it is become a mental harassment case now.

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hey @Sarora we want to help. Please send us a private message and we will be happy to get you the help what you need


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