a month ago
My doorbell camera will not turn on or powercycle without being plugged in. I have tried charging it multiple times. It will turn on and set up while the charger is plugged in. It will not powercycle or turn on after charge cord has been removed. I've tried to contact telus service multiple days. Am trying to reach out here now. Has been somewhere between 4-6 weeks since it last worked.
a month ago
It sounds like there could be a problem with the internal battery or the power connection. Since you've tried charging and resetting the device multiple times without success, we recommend the following next steps: