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Copper Theft: Impact on Communities

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Order cancellation
My spouse recently received a winback offer from Koodo/TELUS. As part of that offer, the agent also extended a very attractive deal to move my number to TELUS, since I was in the market for a new pho...
Vrushali
41 minutes ago Place Mobility
2Views
0likes
0Comments
Home phone Voicemail not working
We have had Telus Voicemail for years on our landline. There were some service interruptions last week when we had no phone service. The phone is working fine now but our Voicemail no longer takes th...
beadivore
52 minutes ago Place Home Services
8Views
0likes
1Comment
Wifi intermittent across devices
I've got TELUS PureFibre Gigabit Internet, an ActionTec T3200M modem, and within the last month, all of my devices in the house (though at different times) have dropped the wifi, then tried to reconn...
gordonr
2 hours ago Place Home Services
wifi
167Views
0likes
12Comments
Problem connecting with call back
I've had an ongoing issue with Telus callbacks. I'll arrange a callback re: a technical or billing problem. The chat service on a Telus website will promise a callback at a specific time, often the f...
Kitaboo4024
7 hours ago Place Mobility
30Views
0likes
2Comments
Urgent: My account is paid in full and closed. General Credit Services is demanding I pay.
Good evening, I have spoken to Telus twice now over the phone. They have assured me that there was a mistake made on my account when I closed it in early October 2025, and that it is now paid in ful...
KatrinaIv
12 hours ago Place My Account
7Views
0likes
0Comments
Please help with completing setting up my account with My Telus app.
I purchased a phone plan today, downloaded My Telus app and trying to complete the setup but have problem with the last step "2-factor authentication". I press the Set up button, then on next screen ...
RossRoss
15 hours ago Place Mobility
My Telus
set up
6Views
0likes
0Comments
Can't Fast Forward Recorded Program
I recorded The Great Canadian Baking Show series from the CBC Calgary channel (204), but I can’t fast-forward through any of the episodes. A previous thread on this forum from two years ago mentione...
604yvr
19 hours ago Place Home Services
94Views
0likes
9Comments
Made my first payment to the wrong account which is now deactivated
As the title says I recently started and account for my wife and made the first payment fairly quickly when I got the bill. I signed into My Telus account and saw the bill was still outstanding, it t...
Godfrey96
19 hours ago Place Mobility
billing
Mobility
10Views
0likes
0Comments
Cannot Access Gateway Modem
I am having issues trying to connect to the Gateway Modem. From what I understand the IP address is http://192.168.1.254. Username = admin I have no idea what the password is. Suggestions from th...
Solved
scottydogma
22 hours ago Place Home Services
136Views
1like
10Comments
Delete Resume from Your Apps
Resume from your apps Could you please provide a simple solution to delete “Resume from your Apps”. I can delete from watch list in the app but it still shows up on the Telus box. To delete progr...
Solved
ExEmp2
22 hours ago Place Home Services
84Views
0likes
6Comments

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Community Spotlight

25 Days To Win Big: TELUS Rewards Holiday Calendar 2025

Copper Theft: Impact on Communities

Recent Posts Feed

Recent Activity

Order cancellation

Home phone Voicemail not working

Wifi intermittent across devices

Problem connecting with call back

Urgent: My account is paid in full and closed. General Credit Services is demanding I pay.

Please help with completing setting up my account with My Telus app.

Can't Fast Forward Recorded Program

Made my first payment to the wrong account which is now deactivated

Cannot Access Gateway Modem

Delete Resume from Your Apps

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