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TV

Discuss and ask questions about TELUS TV Home Services devices, equipment, and solutions.

2029 Posts

Latest topics in TV

Stingray Music

Stingray music on Telus tv sucks since last fall. Difficult to change channels. Don’t understand profiles. No instructions anywhere to navigate how to use. Why the change? Everything worked perfectly before “update”. If no improvements, seriously con...

Where did BBC Channel 375 Go!

Tonight I sat down to watch a recorded show on Channel 375 BBC. Nothing -- gone, 1 hour and 3 minutes of a black screen! If I go to Channel 375 it says BBCFHD?? The suggests that the channel exists? It looks like it has been dropped from my packages!...

a5a08185 by Friendly Neighbour
  • 106 Views
  • 7 replies
  • 0 kudos

Disney+ not working

I have subscribed for stream + 2 months already. Called multiple times because Disney plus activation link is not working. I am unable to activate it. However, issue has still not been solved and no one was able to solve the problem. This is very fru...

CTV Speed

Why did Telus discontinue Velocity TV and replace it with CTV Speed? CTV Speed as a subpar regurgitated mess of shows which have been a staple of other channels unrelated to the car culture. Seriously Cash Cab? No Barrett-Jackson, no Mecum Auctions j...

HDMick by Neighbour
  • 57 Views
  • 1 replies
  • 0 kudos

Intermittent Channel Buffering

My cable channels will freeze intermittently.It will last from a few seconds to about a minute.The tv apps are not affected so Netflix, Prime, and YouTube work flawlessly. I have gone through all the automated reboots and all of the automated trouble...

Kelly10 by Neighbour
  • 46 Views
  • 1 replies
  • 0 kudos

Can't manage my package selection through the website or the Telus app

I've been trying to change my OptikTV selection for the past week with no success. The website loads fine but then it gets stuck in a perpetual loop then gives me an error I've tried on different browsers - Chrome, Firefox, Edge with the same results...

telus-1.JPG telus-2.JPG Screenshot_20231011_231903_My TELUS.jpg
Noobie by Neighbour
  • 10652 Views
  • 34 replies
  • 0 kudos

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 72556 Views
  • 252 replies
  • 7 kudos

Omg i cant choose just one Telus optik tv

We have had this telus optic tv one week. Have had problems from the get go. 1) The recordings seem to work now that we subscribe to the service. But when we try & delete a recording after watching the window options don't pop up ie: play, delete, de...

Slyfox by Neighbour
  • 133 Views
  • 3 replies
  • 0 kudos

TV Buffering and then Freezes on Restart Show or Resume

I have this problem for those shows that are restarted from the beginning. First I get the buffering, please wait message and then I get the cannot play program with the "watch live TV" green button. If I don't press the button, it just goes to live ...

Friendliest neighbours
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