July
Why does telustvplus freeze when skipping forward? If I pause a program while watching on my computer and then try to skip ahead the app will freeze almost everytime. This is extremely annoying as the only way to exit is to close app and start over and lose all recorded content. This has been happening for months! When are you going to fix this?
July
Hey @TR7 - there is a buffering that needs to happen when you fast forward or go back. Is this what you are experiencing?
July
July
When you leave the channel and come back does the stream play like normal?
July
July
July
Thanks for this feedback. We'll pass it off to our Optik team right away.
August
Occasionally have had this issue. I think it is also channel specific as it has been a while. Next time check 30 jump on another channel or stream before trying again on the show you were watching.
August
I just had to exit out of program due to endless buffering, when is this issue going to be resolved?
August
I will also add that this issue happens using chrome or MS edge so it's definitely your problem!
August - last edited August
Thanks for the feedback. Our team is currently investigating this. Are you experiencing this on multiple channel recordings or just a select few?
Appreciate your patience!