customer service

[regularuser]

no network on some channels for days , no update 

never offer compensation due to lack of service/connection on channels

service charges keep going up but service/ support go to the other direction,

company first instead of providing better customer service

[TELUS_Support]

Hello! We're here to help. Please feel free to send us a private message if there's anything you'd like to discuss and we'll be here!

[regularuser]

So many times , the network were down from couple hours to couple days . No update from TELUS . Want to talk to someone to find it out, no live agent is available.

I used Shawn for more than a decade, they seldom have problem , even had problem , we had been notified in a timely manner. However I cannot get any information from TELUS , not even one time . I have problem right after the installer left . Your technician came on second day and found out the installer snapped the cable when he closed the cover.

I never expected TELUS providing this kind of service and never apologized to the inconvenience caused.

From Shaw , they offered some sort of compensation due to lack of network service.

For TELUS , I never received any at all.

Get Outlook for iOS