Forum Discussion
LindaT
3 years agoNeighbour
Unable to login to new TELUS TV+ app on iOS and iPadOS
I've downloaded the new TELUS TV+ app but have been unable to successfully login. When I try to, I receive the following message: "Login failed. The app can't connect to the server. Check your Intern...
- 3 years ago
Which version of iOS / iPadOS are you using? Which iPhone model is it?
Have you tried:
- going into Settings (main settings on iOS/iPadOS)
- Scroll down and tap on TV Provider.
- Does it give you the option to Sign Out? If yes, sign out and then go back to log in to TV+ again.
I have an iPhone 13 and I am able to log in to the TV+ app without experiencing the same issue.
robba1
3 years agoFriendly Neighbour
Yep, just spoke to 5th telus rep today - I've aged 3 dog years just waiting on the phone for a Telus rep. Finally someone admitted that the TelusTv+ app is being "worked on", since yesterday (Fri) morning and they had expected it to be fixed in 24 hours - and 24 hours has come and gone - so maybe another 24 hours will do the trick - or maybe 48 hours? lol And while waiting on the phone, Telus plays their statement about being involved in world wide delivery of state of the art something or other and I thought they can't brag about state of the art local TV apps, so there's a snowballs chance in h*ll of doing anything "world wide" or state of the art for that matter. Tempted to just cancel Telus and return to my small aerial/antennae and over the air TV broadcasts - much simpler, and actually better picture quality.