Telus Home Assistant not showing up in Alexa app

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Connector
I am unable to find the Telus Home Assistant app in Alexa when I search for the device. The Telus rep was able to find it right away. I tried on my phone and tablet. Both are Samsung products. I removed the app and reinstalled but had no success.
Note the telus rep did not have a device paired to her account. She just downloaded the app. I am trying to get an Alexa show 8 to work with my optic account. When I searched it brought up 9988 different choices. When the telus rep tried it bought up around 2400 choices. Any help is appreciated.