Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 13018 Views
  • 102 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 22790 Views
  • 43 replies
  • 6 kudos

Series Recording Fails

I am able to set a Series to Record, however not all episodes are recorded. The missing episodes seem to be random. It seems that this is an issue since the inception of the Telus digital TV boxes....is it going to be fixed?

jnairn by Neighbour
  • 883 Views
  • 4 replies
  • 0 kudos

Log in failure, missing auth code/state

hi,i bouth the telus tv+ but i cannot log in my account on my app tv 4k in the telus tv+ app. it say (connection error, missing authcode/state) i am in the region of montreal. normaly telus are not in this region for residential tv and internet. But ...

AC2 by Neighbour
  • 1638 Views
  • 8 replies
  • 0 kudos

Trouble adding a channel to Optik TV

Hi everyone!I’m trying to add a channel to my Optik package (Turner Classic Movies, if it matters).I can’t add it via my TV so I went the app route. I have a confirmation email stating that this channel has been added to my package. I waited 24 hours...

AmandaMC by Just Moved In
  • 747 Views
  • 4 replies
  • 0 kudos

Telus TV+ Android App Error Pixel 8 Pro

ErrorSorry, an error was encountered. Please try again. If the problem persists, visit telus.com/telustverrors for more details about error messages.java.net.MalformedURLException: no protocol:Have been getting the same error ever since changing phon...

Matdman by Organizer
  • 1159 Views
  • 6 replies
  • 0 kudos

Dateline scheduled recording and on demand

I consistently have issues with getting NBC Dateline recorded properly as a series.It was set to record on Dec 29 at 7pm on ch 260 for 2 hoursWhen I watch the recording, it started 2 hours late, and recorded the news for 1 hour and then the Tonight S...

RobG3987 by Ambassador
  • 3853 Views
  • 28 replies
  • 0 kudos

PVR not activated

Hi, newer Telus wifi and TV customer , all set up except pvr. When I try record on remote it shows on screen ‘you are not subscribed to recordings. Call 310-mytv to activate’i called the number and got virtual assistant , all I receive is text messag...

Steven4 by Just Moved In
  • 660 Views
  • 1 replies
  • 0 kudos

Series not recording!!

Hello, we just switched to Telus, and all of a sudden I cannot record Global morning news (channel 104) as a series. I can record individually, I can record other programs in the same time, I can series record literally everything else it seems EXCEP...

Steve86 by Just Moved In
  • 1125 Views
  • 6 replies
  • 0 kudos

My Telus Manage Optik TV Blank

I am a new subscriber and go into My Telus app (or on the web) and I try to go to manage my Optik TV however it just comes up with a blank screen. All the footer and header parts of the webpage are there, but there is no content about actually managi...

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