Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 128 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Incomplete recordings TSN with PVR

For the past week, when recording the Brier on TSN the PVR will show that it has recorded the show but when I playback there is only 15 to 45 minutes recorded of a 3 hour recording duration. This has happened several times. Other programs recorded by...

kmb123 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! PVR Deleting

My PVR is automatically deleting any recording once it has been on it for 90 days. How do I make this stop? My PVR is not full, it does this no matter how many shows are recorded.

Raelee by Just Moved In
  • 1 replies
  • 0 kudos

Free Samsung TV Promo upgrade

I signed up for an internet and TV package with the free Samsung 55" TV promo.At the time of signing up, I was asked if I'd be interested in upgrading it to a larger TV through Samsung.I said yes, and they told me that instead of the 55" TV shipping ...

andrew15 by Just Moved In
  • 3 replies
  • 0 kudos

Recording Telus tv+

Would like to setup a recording of just one nhl team for the remaining season? Is Telus tv+ capable of doing this?Coming from Shaw I was able too, aswell as add extra time, 4k preferred.Maybe food for thought for Telus.

Oliver61 by Friendly Neighbour
  • 3 replies
  • 0 kudos

NHL on optic

Channel 910 , NHL on Optic has NOT BEEN WORKING in my neighbourhood in Edmonton for almost two months !!It does not update the scores at all. I have spoken to tell us and they say it is with the provider , it is ever going to be fixed ??So frustratin...

Resolved! 4k channels coming to Telus Apple TV app?

I've noticed that the new Telus box (cloud storage) has 4k channels for streaming but the Apple TV app does not. Are 4k channels expected to be available on the Apple TV app in the near future? Thanks!

Cmac80 by Friendly Neighbour
  • 1 replies
  • 0 kudos

Resolved! Is BBC First on free preview?

Is BBC First currently on free preview? I recently signed up for Telus TV+ (or is still Optik TV?), and I get BBC First even though I didn’t subscribe to the Variety theme pack. None of the other channels in the Variety theme pack show up in the guid...

Telus t3200m compatability

will a telus t3200m modem work with an older tv box isb7105? Im asking because the newest optik box does not have rca ports on it which I need to power my older plasma tv . Its lacking hdmi port

lennxo by Just Moved In
  • 3 replies
  • 0 kudos
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