Setting the guide to your favorites only TelusTV-21T

[Rocky3]

I spent two hours with tech support and my options button only has All Channels

then I found this forum and the below pinned on how it is supposed to work

Then I spent another hour and half in a chat with tech support. A new box was sent out with the same results, unable to choose a guide with only the favorite channels.

Then I have been PM ing with Kate who is BTW trying to help. 

A known problem without solution it appears, but everyone is trying to help. Everyone agrees how it should be.

Anyone else having this issue?

Guide

Press the Guide and then the options button  You can also use the “Options” button to filter the guide to only show subscribed or favourite channels.

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[Optikal_Speak]

WOW! TALK ABOUT PROGRESS🙃

My Favourites are seemingly holding when boxes are powered down and up. Now, if they would only function when channeling up/down.😱

Hooray for Tellus Tubby baby steps🤪

[Rocky3]

9/5/24 to 9/8/24 I had My Favorites as default, kept quiet. Tonight 9/9/24 I check and it is defaulted to subscribed.

But online app is still default to My Favorites.

[Optikal_Speak]

Telus Tease Verking overtime (TTV+) 👀

Mine still defaults to My Favorites for past week or so. Still not "remotely" functional with channel up/dn buttons. 

[Rocky3]

Last night rebooted after choosing Favorites, it remained Favorites after reboot. Turn on this morning and it is subscribed.

[Optikal_Speak]

My boxes were acting same way when first installed. Lately seem to hold onto My Favorites when powered down or sleep mode. 

🫰 for the Sept 20th update noted by some Telus Support folks on early posts.

[Rocky3]

Look forward to the September 20th update promises

[Rocky3]

Happy Friday the 13th

9/13/24 still waiting for the 21T tuner to start with My Favorites when turned on. Interestingly the online app is able to open with My Favorites. Too bad two separate crews are doing software programming.

Reminder it worked well from February until the July 2024 update.