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sportsguy1
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Joined 3 years ago
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Re: Setting the guide to your favorites only TelusTV-21T
I agree with Rocky that this is a real issue and I have followed same steps and same result. The only option he shows in his pic is one that allows one filter option "All channels". I made the mistake of choosing that option thinking maybe it would go to a sub-filter allowing me to customize it. Nope my guide actually shows every possible channel available even the hundreds I am not subscribed to. And even worse it will NOT allow me to deselect the option now! So I am now stuck having to scroll through the expanded guide and accidentally hitting channels only to be told "go to MyTelus to subscribe to this station". Really hope a complete reset and the new software update due September 20 can help or I'll need to return this box.15KViews0likes2CommentsRe: Delayed live sports on new Telus android box
I can confirm and concur with BradCL that the delay in "live" sports with the new Telus Android boxes is unacceptable. I am just in the process of replacing my old Optik4K boxes with the new Android boxes. As it happens I have a sports cave with two TV's. So I installed the new Android box on one of them; updated the software and turned both old and new to the same live sports channel. I realize that there is always a bit of delay from actually being at a sports event but I was only interested in comparing the amount of delay between the Optik4K boxes with the new Android boxes. It was significant so I called tech support and they rebooted and updated everything and had me test again. The difference between the previous box and the new Android is exactly 40 seconds. Consistently no matter what channel I have on the Android box is 40 seconds behind the normal Optik TV boxes that aren't using Telus TV+. For movies/TV shows this is no big deal. But for sports it is awful. I'd have to turn my phone off to not get notifications or texts from friends because I'm so far behind their TV service when something exciting happens. You call it latency and I accept it when I'm watching the Telus TV+ app on my phone but not when I'm supposedly watching "live" tv on my TV. I plan on returning all these Android boxes right away; is there any chance the latency gets reduced to less that 10 seconds in the future?11KViews1like0Comments