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Recordings not playing

Lori87
Neighbour
I just recently moved and had my telus boxes set up by a technician, my recordings that were on the PVR from my previous home will not play, the timer moves but the screen is black.

When I unplugged and reset my PVR box it came up with a message that some recordings may not play as they belong to a different account. How do I fix this as I have a lot of recordings
2 REPLIES 2

FuzzyLogic
Community Power User
Community Power User

You will likely need to talk to Telus to get this sorted out. It appears they may have set up a new account for you when you moved.


Just a long time customer hoping to help.

Kalidgh
Advisor

Can you " On Demand " the shows you had recorded??